Refund Policy

Berta Seal Solo (annual)

If Berta Seal does not work as described on your machine, you may request a full refund within 14 days of purchase.

• Email info@rondanini.com with your order email and reason.
• We may ask for basic troubleshooting details before approving a refund.
• Approved refunds are processed via Polar to your original payment method.
• After 14 days, annual purchases are non-refundable except where required by law.

Team & Enterprise (subscriptions)

Subscriptions are billed monthly. There is no partial refund for unused time in a billing period.

• You may cancel anytime from your Polar customer portal or by contacting us.
• Cancellation stops future charges; access continues until the end of the current paid period.
• Your license key remains valid until the subscription ends.

Manage orders: Polar customer portal

Chargebacks

Please contact us before opening a payment dispute — we resolve most issues within a few business days.